A to Z Guide
Accessible parking stalls are available inside Lot C. Accessible parking is based on a first come first park. Once accessible parking lots fill, patrons are directed to the closest available general parking area.
Patrons with a State issued accessible parking placard or license plate will be required to display the parking placard in the front window of their vehicle so it is clearly present. The Arie Crown Theater honors out-of-state accessible placards to gain access to accessible parking.
Individuals, who have mobility difficulties are eligible to purchase accessible seating. Also, guests with service dogs, which cannot fit under a non-accessible seat or lie safely in the aisle, are also permitted to purchase accessible seats. Up to three companion tickets may be exchanged with each accessible ticket. If adjacent seats have already been issued, the companion seats will be placed in the closest available location.
Tickets for accessible seats may be sold to individuals who require accessible seating themselves or to someone purchasing on their behalf. People with disabilities who do not require the specific features of accessible seating but merely have a preference for them are not entitled to purchase accessible seats. We ask you to be respectful of those who truly need accessible seating. Accessible seats will be filled on a first-come, first-served basis.
Animals are not allowed in the Wintrust Arena with the exception of Certified Service Animals.
Video and audio recording is never permitted.
Book an Event
If you are interested in Booking an Event at the Wintrust Arena or Arie Crown Theater, please email firstname.lastname@example.org.
Camera / Video Policy
Each show sets forth its individual guidelines and policies which the arena must adhere to. As a rule, small personal and disposable cameras are allowed. Cameras with detachable lenses, professional cameras or recording devices are not permitted. GoPro, iPads, and Selfie Sticks are NOT allowed. Please call ahead to confirm each show’s audio, video and camera policy.
Cancellation and Postponed Events
Tickets for canceled shows should be returned to the original point of purchase for a refund. Tickets purchased through Ticketmaster will automatically be refunded.
No outside food or beverage is permitted. Beer, wine, spirits, water, soft drinks and light snacks are available for performances listed on our Events page. All concession sales are cashless.
Coupons / Voucher Tickets
Coupons and vouchers must be redeemed at the Box Office. For information on what your coupon or voucher entails, please read the coupon or voucher carefully.
Effective February 28, 2022, the mask mandate by the State of Illinois and the mask/vaccine mandate for indoor dining for the City of Chicago have been lifted for events. Masks are recommended, but optional, for attendees while visiting Wintrust Arena.
The number one priority of the Metropolitan Pier and Exposition (MPEA) & Wintrust Arena has always been, and continues to be, the health and safety of our employees and clients. Throughout the COVID-19 crisis, we have worked closely with public health officials and followed all guidance regarding meetings and events. We are actively implementing and updating our practices in accordance with federal, state, and local government recommendations.
For safety reasons, we ask that patrons do not wear belts with spikes. In addition, some shows do not allow chains in the form of accessories. Accessories or clothing that may pose a threat; i.e. belts with spikes, spiked necklaces, etc. or clothing that has been specifically banned by a show may be confiscated. Please call the arena in advance should you have any questions. Each show is different so please don’t hesitate to call. Shoes, shirts, and pants must be worn at all times.
ADA and Access Vehicle drop-off and pick-up at the Arie Crown Theater are located at Gate 38 on the west side of the theater.
Arie Crown Theater reserves the right to eject any patron that poses a threat to themselves or other guests. This includes, but is not limited to; intoxication, disorderly conduct, drug use, sexual harassment, etc. You will not be allowed reentry into the building.
We only accept applications and resumes for posted positions. Arie Crown Theater is an Equal Opportunity/Affirmative Action Employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA.
If you are interested in joining our team, please visit our current opportunities page on McCormick Place’s website.
EMT staff is always present in the theater during events. Should a mishap occur, please contact one of our staff members. We will contact an EMT staffer immediately.
Joining the Inner Circle is FREE. You will be the first to hear about upcoming events, receive special offers and promotions, access exclusive presales and more!
Lost and Found
If you are at an event and lose an item:
- During an event, please inform one of our theater staff members to assist you with locating the item.
- See if your item has been turned in. If not, file a claim and the theater staff member may contact you, if your item is located.
If you have left the theater and realized an item is lost:
Check our Lost and Found website daily. Items may be found days after an event.
- If your item is listed, click your item and click File a Claim to fill out your information. The more information you provide, the quicker your item can be verified.
- Guests have 60 days to claim and pick up their items. After the time allotted, items able to be donated will be. All IDs and credit cards will be destroyed after the 60-day period for security purposes. All other items will be recycled or disposed of properly.
- Items may be found several days after an event, based on the theater cleaning schedule. Please check the website for continual updates.
If your item is NOT listed, you should still select the gray ‘File A Claim’ button on the upper right in the event that it is located before it is listed.
Items can be picked up at the theater for no charge. After an item has been claimed and verified, it can be picked up at the Wintrust Arena Security Office, located on 21st St., located at the rear of the arena.
If you are unable to pick up your item, it can be shipped to you. Guests must pay all associated shipping costs.
Media credentials are handled on an individual event basis. The tour publicist is responsible for approving or denying coverage of each event. We will contact the media once we have received the approved media requests. Requests are not allowed on the day of the event. Approved photographers must be escorted at all times in the building.
Each event is different. Some offer discounts, while others do not. Please call us to see if an event you are interested in offers a military discount, call (312) 791-6900.
For all events tickets are digital. When you get to the arena, the ticket takers can scan the barcode on your phone and you will be admitted inside.
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Outside Food and Beverage
Outside food and beverage are not permitted unless medically needed.
Tickets for canceled shows should be returned to the original point of purchase for a refund. Tickets purchased through Ticketmaster.com or by phone will automatically be refunded.
You may not receive a refund if you are ejected from the building due to disorderly conduct of any kind (see Ejection/Guest Removal).
You may not receive a refund if you attended the show (in part or in its entirety).
The arena is unable to refund any tickets purchased from any vendor or secondary ticket broker other than the Arena Box Office or Ticketmaster. No exceptions.
All restrooms are accessible. Five restrooms include a section for a person with a disability accompanied by an attendant, or for a child accompanied by an opposite-sex parent.
KultureCity has partnered with Arie Crown Theater to make the Arie Crown Theater and all of its hosted programs and events sensory-inclusive. This new initiative will promote an accommodating and positive experience for all guests and fans with sensory issue that visits the Arie Crown Theater. Prior to attending an event, families can download the free KultureCity App where one can view what sensory features are available and where they can access them. Also, on the App is the Social Story, which will provide a preview of what to expect while enjoying an event at Arie Crown Theater.
Sensory items available to you or a family member include headphones, fidget mesh, fidget ball, feeling thermometer, and KCVIP lanyard. The lanyard will help our staff better identify and entertain guests with sensory needs. If you, or a family member, have sensory sensitivity needs, please visit Guest Services located on the second-floor concourse of the theater. It will be our pleasure to assist you.
People with disabilities may bring their service animals into all areas where attendees are generally allowed. Service animals include guide dogs, signal dogs or other animals that have been individually trained to provide service to an individual with a disability. Any animal that poses a direct threat to the health or safety of others shall be required to leave.
Sign Language Interpretation
We are able to provide sign language interpretation upon request free of charge. To request sign language interpretation, please contact the Wintrust Arena at least 10 working days prior to the event at email@example.com.
In accordance with the City of Chicago and the Smoke-Free Illinois Act, smoking is prohibited inside Wintrust Arena and Arie Crown Theater. (this includes all smoking tobacco, marijuana, e-cigarettes and vaporizers). Violators of this policy may be ejected from the venue.
We do allow small strollers in the building. Please see an usher for the exact location where you may leave your stroller. There is no guest check-in for strollers. Stroller loss and/or damage is extremely rare at the arena. Each guest is responsible for remembering the location of your stroller.
For Maps and Directions to get to the Arie Crown Theater, please visit our Directions and Parking page.
Water fountains are located throughout the building. They can be found directly next to the restrooms on each floor.
Weapons are not permitted on the theater premises. Weapons found at the bag check will be confiscated. Any patron caught with a weapon during an event is subject to early ejection. Confiscated items will NOT be returned.
All tickets purchased and left at Will Call are available for pickup three hours prior to the start of the event. You must present a valid photo ID in order to pick up tickets. All Will Call tickets must be in the name of the ticket purchaser or recipient. Without proper identification, you may not claim your tickets.
To request other accommodations, please contact the Arie Crown Theater at least five working days before the event.
If you have more questions or suggestions on how to improve our continuing efforts to make your visit comfortable, we invite you to contact Arie Crown Theater via the Contact Us page or at (312) 791-6900.